The Impact of Human Relation Skills on the Job Performance of Secretaries [a Case Study of Some Selected Banks in Auchi]

The Impact of Human Relation Skills on the Job Performance of Secretaries [a Case Study of Some Selected Banks in Auchi]

Content Structure of The Impact of Human Relation Skills on the Job Performance of Secretaries [a Case Study of Some Selected Banks in Auchi]

• The abstract contains the research problem, the objectives, methodology, results, and recommendations
• Chapter one of this thesis or project materials contains the background to the study, the research problem, the research questions, research objectives, research hypotheses, significance of the study, the scope of the study, organization of the study, and the operational definition of terms.
• Chapter two contains relevant literature on the issue under investigation. The chapter is divided into five parts which are the conceptual review, theoretical review, empirical review, conceptual framework, and gaps in research
• Chapter three contains the research design, study area, population, sample size and sampling technique, validity, reliability, source of data, operationalization of variables, research models, and data analysis method
• Chapter four contains the data analysis and the discussion of the findings
• Chapter five contains the summary of findings, conclusions, recommendations, contributions to knowledge, and recommendations for further studies.
• References: The references are in APA
• Questionnaire

Abstract of  The Impact of Human Relation Skills on the Job Performance of Secretaries [a Case Study of Some Selected Banks in Auchi]

The purpose of this study is to investigate human relations skills in the job performance of secretaries with new Nigeria bank, Uchi Community bank all in Auchi as case study. Questionnaire were used to collected data from a total of fifty respondents made up of twenty five official staff and twenty five non official staff of the bank covered. The simple percentage method was used in analyzing the data collected from the respondents based on the responses from the questionnaires. This study revealed that good human relation is a motivator of workers towards job performance and productivity. It also revealed that there is no positive relationship if there are no good human relations. Since situations some times change, if good human relations is not done in the bank, there will be difficulties in getting the best out of the workers. Based on the study of the findings, appropriate recommendations were made.  

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