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Design and Implementation of an Online Complaint Management System
Content Structure of Design and Implementation of an Online Complaint Management System
The abstract contains the research problem, the objectives, methodology, results, and recommendations
- Chapter one of this thesis or project materials contains the background to the study, the research problem, the research questions, research objectives, research hypotheses, significance of the study, the scope of the study, organization of the study, and the operational definition of terms.
- Chapter two contains relevant literature on the issue under investigation. The chapter is divided into five parts which are the conceptual review, theoretical review, empirical review, conceptual framework, and gaps in research
- Chapter three contains the research design, study area, population, sample size and sampling technique, validity, reliability, source of data, operationalization of variables, research models, and data analysis method
- Chapter four contains the data analysis and the discussion of the findings
- Chapter five contains the summary of findings, conclusions, recommendations, contributions to knowledge, and recommendations for further studies.
- References: The references are in APA
- Questionnaire.
Abstract Of Design and Implementation of an Online Complaint Management System
The research work “design and implementation of a complaint management system.Our system has the facility to register every customer and store their detail in database, each customer is given a unique ID after registrationtoacces is own portal to lodge in His/Her complain. The Admin is task with allocating these complain to appropriate personel to handle them.This research work was carried out as a means to solve the problems encountered where Customers are dis satisfy with services rendered to he/she. The Complaint Management System was achieved using two programming environment: PHP and MYSQL, with PHP as front-end and MySQL as the back-end database. The system can be entered using a username and password. It is accessible by an administrator ,engineers/staffs and customer. The interface is very user-friendly. protected for personal use and the data processing is very fast.
GENERAL DESCRIPTION
File size:N/A
Programming Language: PHP, MYSQL (For Other Programming Languages Click Here)
Programming Environment: Windows XP, Windows Vista, Windows 7, Windows 8
Software Requirement: Wamp Server
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