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Impact of Automated Teller Machine on Customer Satisfaction in Nigerian Banks
Content Structure of Impact of Automated Teller Machine on Customer Satisfaction in Nigerian Banks
The abstract contains the research problem, the objectives, methodology, results, and recommendations
- Chapter one of this thesis or project materials contains the background to the study, the research problem, the research questions, research objectives, research hypotheses, significance of the study, the scope of the study, organization of the study, and the operational definition of terms.
- Chapter two contains relevant literature on the issue under investigation. The chapter is divided into five parts which are the conceptual review, theoretical review, empirical review, conceptual framework, and gaps in research
- Chapter three contains the research design, study area, population, sample size and sampling technique, validity, reliability, source of data, operationalization of variables, research models, and data analysis method
- Chapter four contains the data analysis and the discussion of the findings
- Chapter five contains the summary of findings, conclusions, recommendations, contributions to knowledge, and recommendations for further studies.
- References: The references are in APA
- Questionnaire.
Table Of Contents Of Impact of Automated Teller Machine on Customer Satisfaction in Nigerian Banks
Title page
Declaration
Approval page
Dedication
Acknowledge
Table of content
Abstract
CHAPTER ONE:
Introduction
Background to the Study
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1.2 Statement of Problem
1.3 Objective of the Study
1.4 Research Questions
1.5 Statement of Research hypothesis
1.6 Significance of the Study
1.7 Scope of the Study
1.8 Definition of key Terms
CHAPTER TWO
Literature Review
2.1 Introduction
2.2 Concept of Automated Teller Machine
2.3 Automated Teller Machine and Risk Management Challenges
2.4 Nigerian Banks and Automated Teller Machine Wind of Change
2.5 Strategic Imperatives of Automated Teller Machine in Nigeria
2.6 Customer Satisfaction through the use of Automated Teller Machine
The Benefit of Automated Teller Machine to Bank Customers and Banks
The challenges militating against Atomated Teller machine
2.9 Summary
CHAPTER THREE
Research Methodology
3.1 Introduction
3.2 Population and sample site of the Study
3.3 Sources of Data
3.4 Method of Data Collection
3.5 Method of Data Analysis
3.6 Summary
CHAPTER FOUR
Data Presentation, Analysis and Interpretation
Introduction
Data Presentation
Test of Research Hypothesis
Interpretation of Finding
Summary of Finding
CHAPTER FIVE
Summary, Conclusion and Recommendations
5.1 Summary
5.2 Conclusion
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