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Chapter One of Influence of Knowledge Sharing Practices on Job Performance Among Staff of Globacom Telecomminication Company, Lagos State, Nigeria
Abstract of Influence of Knowledge Sharing Practices on Job Performance Among Staff of Globacom Telecomminication Company, Lagos State, Nigeria
The main aim of this study is to investigate the influence of knowledge sharing on organizational performance of Globacom Telecommunication Company, Lagos state Nigeria. The study was guided by the following research objectives: to find out the level of job performance of staff in Globacom staff in Lagos State, to find out knowledge sharing methods practiced in Globacom telecom, Lagos State, identify the challenges facing the effective job performance among the staff in Globacom and examine the significant influence of knowledge sharing on job performance among Globacom Staff. The research was guided by both the expectancy theory and SECI model. The study adopted a correlational research design. The target population included all the staff of Globacom telecommunication Company, Lagos State Nigeria while the sample population was 180 respondents. The study collected primary data. A structured questionnaire was used to collect data. Data was summarized, edited, coded, tabulated and analyzed. Data was analyzed using the Predictive Analytics Software (PASW) version 23. These measures were used to describe the characteristics of the collected data. The study found out among others that Knowledge are shared through: brainstorming amongst the peers of staff, one on one discussion, job rotation, coaching and mentoring, conference, workshop, and seminars. Knowledge are been created through telling stories, brainstorming or ad hoc meetings, focus groups, job rotation and Participation, questionnaires or surveys are used to convey knowledge, learning from observation, and documentation. The staff are face with the challenge of lack of incentive, lack of cooperation among juniors and seniors staff and insufficient technology to perform work, inadequate staff training, opportunity to share their experience, and constant budget decline affects their job performance. Also that knowledge sharing have significant influence on job performance. The study recommends among others that Telecommunication Company should put more emphasis on training and information sharing in order to improve employee knowledge sharing.ย It was also recommended that the management should ensure cooperation among juniors and senior staff, sufficient technology should be put in place which will help the staff in performing their work, adequate opportunity should be given to staff which will enable them to share their experience.
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