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Abstract of A Critical Appraisal of Bank Customer Relationship
APPROVAL PAGE————Â Â Â III
DEDICATION PAGE————Â Â Â IV
ACKNOWLEDGEMENT————V
ABSTRACT—————-VII
TABLE OF CONTENT————Â Â Â XI
LIST OF TABLES————Â Â Â X
CHAPTER ONE
1.0Â Â Â INTRODUCTION————Â Â Â 1
1.1Â Â Â Statement of the problem——–Â Â Â 6
1.2Â Â Â Purpose of the study————7
1.3Â Â Â Statement of hypothesis——–Â Â Â 9
1.4Â Â Â Significance of the study——–Â Â Â 10
1.5Â Â Â Scope of the study————11
1.6Â Â Â Limitation of the study————12
1.7Â Â Â Definition of the terms————13
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CHAPTER TWO
2.0Â Â Â REVIEW OF RELATED LITERATURE—-Â Â Â 14
2.1Â Â Â The relationship between first bank of Nigeria and its customers.—————-16
2.2Â Â Â The importance of Bank customers—-Â Â Â 18
2.3Â Â Â The banking environment of the First Bank of Nigeria PLC (1990 ” 2004).————Â Â Â 19
2.4Â Â Â The Bank Duties/Responsibilities.——–22
2.5   Customers Duties/Responsibilities to its customers   27
2.6Â Â Â Functions of the First Bank of Nigeria PLC.—-29
2.7Â Â Â Factors Responsible for poor customer/bank relationship in the Bank.—————-39
2.8Â Â Â Factors responsible for good customer/bank relationship in the Bank—————-41
2.9Â Â Â The Nigeria Human Factor ——–Â Â Â 44
Reference—————-45
CHAPTER THREE
3.0Â Â Â RESEARCH DESIGN AND METHODOLOGY —-46
3.1Â Â Â Sources of data:————Â Â Â 46
–Â Â Â Primary data————Â Â Â 49
–Â Â Â Secondary data————49
32Â Â Â Area of the study ————49
33.   Population of the study————50
3.4Â Â Â sample and sampling procedure——–50
3.5Â Â Â Instrument of data collection——–Â Â Â 51
3.6Â Â Â Method of analysis of data——–Â Â Â 55
CHAPTER FOUR
4.0Â Â Â DATA PRESENTATION AND ANALYSIS—-57
4.1Â Â Â Data analysis————Â Â Â 57
4.2Â Â Â Test of hypothesis————74
Reference—————-77
CHAPTER FIVE
5.0Â Â Â SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION————78
5.1Â Â Â Findings—————-78
5.2Â Â Â Conclusion—————-81
5.3Â Â Â Recommendation————84
Reference—————-93
Bibliography————Â Â Â 96
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